Japan
Business & service design
Bringing a global business together.
I helped unite business goals, technology, and teams across six global regions.
Product & design leader · Hands-on AI builder
I turn strategy into products people love.
I’ve spent 25+ years shaping products for companies like Samsung, HP, and Nissan. Now I bring that judgment to building with AI, from strategy and design to working software.
A practical take on the complicated world of technology.
I’m Jack Skates, a product and design leader who builds. I’ve led teams of up to 37, advised global businesses, and built design practices from the ground up. At Whispering, I now turn that experience into working products with AI. I connect business goals with what people need, then help a team make it real.
Impact by the numbers
- Years shaping products
- 25+
- Countries worked in
- 15
- People on teams I’ve led
- 37
- Days to build Sunrise’s MVP
- 5
- Years building with AI
- 4
- Whispering clients
- 7
Experience
Big challenges. Big outcomes.
I’ve worked across 15 countries, helping teams turn business goals into technology that works for the people using it.
South Korea
Innovation research & design
Experience design for a TV made for art.
I led experience design on the team behind The Frame, Samsung’s art-inspired TV.
United States
Product & experience design
Making something complex feel simple.
I designed early product experiences for Zelle, making complex payments feel simple.
United States
Customer experience audit
A better experience at every investor touchpoint.
I improved the investor journey across web, email, phone, and in-person experiences.
United States
Business process engineering
Helping HR grow without adding headcount.
I shaped an HR service model for a growing organization, without adding headcount.
United States
Innovation roadmap
The future of care, inside and beyond the hospital.
I led field research and a five-year digital roadmap for Stanford Children’s Health.
United States
Product strategy
Designing virtual currency for game developers.
I prototyped virtual currency across devices, integrating 275+ payment processors.
Australia
Product & service design
A clearer view of your whole financial picture.
I helped design My Wealth to give people a clear view of all their financial assets.
United States
Design systems & architecture
A shared language for better products.
I led HP’s design library. $6M up front; $160M in projected annual savings.
India
Ecommerce experience design
A modern shopping experience for a complex market.
I redesigned online shopping and checkout for India’s many ways to pay.
Trusted by industry leaders.
Whispering · Today
Bigger and better possibilities faster.
At Whispering, I design and build hands-on with one developer intern and the AI agent system I’ve developed since 2022. We built Sunrise’s working MVP in five days. SVP Portal’s first build took 60 days; a full redesign and rebuild later took one.
Learn more about Whispering
Founders & investors
See more projects at whispering.ai/projects
Additional portfolio available for private review only.
What people are saying
“He has an insatiable curiosity for learning about new technologies and an impressive skill set and knowledge base with regard to appropriateness and implementation.”
on LinkedInLearn more about what it's like to work and collaborate with me.
Speaking & practical AI workshops
Let’s make technology make sense.
Planning an event, a conversation, or a learning session? I help audiences understand what AI means for their work, ask better questions, and see what they can do with it.
- Interviews
- Public speaking
- Roundtables
- Training workshops
Questions your audience is asking
What does AI actually change about the way we work?
I show where AI can take work off people’s plates, and where experience and human judgment still matter.
What can a small team build now that it couldn’t before?
I share lessons from turning ideas into working products with AI, drawing on what I’m building today.
How do we help people use AI with confidence?
I make the tools approachable and connect them to the work people already know, so they can see where to start.
Hands-on training
Bring your team’s real work.
I facilitate practical workshops where people try AI on everyday tasks, learn how to question the results, and build skills they can keep using.
Let me know what you're interested in and how you want to connect.